Refund policy

At GADGET GRID PK, we strive to provide high-quality products and excellent customer service. Our return and refund policy is designed to ensure that our customers are completely satisfied with their purchases.

Return Policy

1. Eligibility for Return: Products can be returned within 7 Days from the date of delivery.

2. Reasons for Return: Products can be returned for the following reasons:

    - Defective or damaged product

    - Wrong product delivered

    - Product not as described

3. Return Procedure: To initiate a return, please contact our customer service team via [phone number, email, or online chat]. We will provide a Return Merchandise Authorization (RMA) number, which must be included with the returned product.

Refund Policy

1. Refund Eligibility: Refunds will be issued for products that meet the return eligibility criteria.

2. Refund Amount: Refunds will be issued for the full purchase price of the product.

3. Refund Method: Refunds will be issued in the original payment method.

4. Refund Timeline: Refunds will be processed within [timeframe, e.g., 5-7 business days] from the date the returned product is received.

Additional Terms and Conditions

1. Restocking Fee: A restock fee 15% may be applied to returns for customer change of mind.

2. Shipping Costs: Shipping costs are non-refundable, unless the product is defective or was sent in error.

3. Product Condition: Returned products must be in their original condition, with all original packaging and accessories included.

4. Warranty Claims: Warranty claims are subject to the terms and conditions of our warranty policy.

Exceptions to Return and Refund Policy

1. Customized or Personalized Products: Customized or personalized products are final sale and cannot be returned or exchanged.

2. Clearance or Final Sale Products: Clearance or final sale products are sold "as is" and cannot be returned or exchanged.

3. Products Damaged by Customer: Products damaged by the customer cannot be returned or exchanged.

Changes to Return and Refund Policy

We reserve the right to modify or update our return and refund policy at any time without prior notice. Changes will be effective immediately and apply to all purchases made after the policy change.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact our customer service team at WhatsApp number +92 333 6802246 or email gadgetgridpk@gmail.com.